Shipping policy

Last Updated: August 20, 2026

This Shipping Policy explains order processing times, delivery areas, shipping costs, estimated delivery times, tracking information, and delivery-related terms for orders placed through www.yinuoc.com.

This policy complements our Terms of Service, Payment Policy, and Return & Refund Policy.

Who We Are

Yinuoc
Fahrer Straße 39
56567 Neuwied-Feldkirchen
Germany

Email: hello@yinuoc.com
Website: www.yinuoc.com

Order Processing Time

After successful payment confirmation, orders are processed within 1–3 business days.

Business days are Monday to Friday, excluding public holidays in Germany.

During promotional periods, holidays, or periods of high order volume, processing times may be slightly extended. We will make reasonable efforts to process and ship orders as quickly as possible.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Delivery Area

We currently deliver within Germany only.

Available delivery options and shipping costs will be displayed during checkout based on your delivery address.

Shipping Costs

Shipping costs are calculated automatically and displayed clearly during checkout before payment is completed.

From time to time, Yinuoc may offer free shipping promotions. Any applicable conditions will be displayed on our website during the promotion period.

Estimated Delivery Time

Estimated delivery times after dispatch:

• Germany: 3–7 business days

Delivery times are estimates and cannot be guaranteed.

Delivery delays may occur due to carrier processing, weather conditions, public holidays, operational delays, or other circumstances outside our reasonable control.

Shipment Tracking

After your order has been shipped, you will receive a tracking number by email.

You can use the tracking information provided to monitor the delivery status of your order.

If you do not receive a shipping confirmation email, please check your spam or promotional email folders before contacting us.

Delivery Address Responsibility

Please ensure that your delivery address, postal code, and contact information are accurate when placing your order.

If delivery fails due to incorrect address information provided by the customer, additional delivery or return costs may apply.

Risk Transfer

For consumers in Germany, the risk of accidental loss or damage transfers when the goods are physically received by you or a third party designated by you, in accordance with applicable German consumer protection laws.

Damaged or Missing Parcels

Please inspect your package upon delivery.

If your parcel arrives visibly damaged or items are missing, please contact us at hello@yinuoc.com as soon as possible with:

• Your order number
• Photos of the packaging
• Photos or evidence of the damaged items

We will review your request and provide an appropriate solution.

Undeliverable or Returned Parcels

If a parcel is returned to us due to unsuccessful delivery, incorrect address information, or failure to collect the parcel, we will contact you regarding available options.

If you request a reshipment, additional shipping costs may apply.

If you choose to cancel the order after the parcel has been returned, refunds will be processed according to our Return & Refund Policy.

Taxes

All prices displayed on our website include applicable German VAT unless otherwise stated.

No additional customs procedures or import duties apply for deliveries within Germany.

Contact Information

For questions regarding shipping, delivery status, or order assistance, please contact us:

Brand Name: Yinuoc

Website: www.yinuoc.com

Email: hello@yinuoc.com

Phone: +49 6725 4537302

Business Address:
Fahrer Straße 39
56567 Neuwied-Feldkirchen
Germany

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM CET / CEST (Germany Time)
Saturday – Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.